SOFTMAILER.COM REFUND POLICY


To Our visitors, Users, and Customers,

This document is our Refund Policy. This Policy supplements our Terms of Use and Privacy Policy. Please read our Terms of Use before using or accessing our Platform or Softmailer.com website. NOTE: This is a legally binding Agreement between Softmailer.com, and our Customers. If you do not like or agree to our Terms or Policies; or are under the age of eighteen (18); we ask that you do not register for an account or continue to use the website. We reserve the right to amend or change this Policy or any terms of our Agreement at any time, and by your continued use of our website and platform, you are agreeing to these terms.

Thank You. The Softmailer.com Team October 5, 2017

I. Definitions


We are providing the following definitions which are used in this Agreement, to make it easy for you to read and understand.

They are:

  • Agreement: Our Terms of Use and Service.
  • Content: All files, data, information that a customer uploads or downloads from the Softmailer.com website.
  • Customer: A paid or free user of Softmailer.com website & services.
  • Privacy Policy: Our disclosure on what information we collect from customers & visitors, and how that information is used.
  • Refund Policy: Terms and conditions governing refunds to users and customers of Softmailer.com.
  • Softmailer.com Intellectual Property: Our software; platform; programming & code; website; logos; slogans; trademark; service marks; & copyrights.
  • Softmailer.com: Our company, owners, employees, and agents.
  • Submissions. Files, data, information, code, and other content uploaded or downloaded to/from the Softmailer.com platform. This includes and is not limited to: photographs; pictures; illustrations; videos; mp3; text; digital recordings; files; or other data.
  • Third-party website: And website links, hyperlinks, located in or on the Softmailer.com website that redirects customers to other websites.
  • Visitor: Anyone who visits the Softmailer.com website.

II. Refunds


Thirty-Day Guarantee

Softmailer.com offers a thirty-day (30) money back guarantee if customers are unsatisfied with our platform or services. Note: Customers must follow our Refund Policy in order to receive either a partial or full refund. Failure to follow these instructions will either delay your refund, or prevent you from receiving a refund.

A. Full Refund

. In order to receive a full refund under our guarantee, you must send us a cancellation request within the first 30 days of registering with Softmailer.com, and it must be:

  • 1. In writing; or through the "cancellation" button in your profile menu.
  • 2. Include your: name, date, and account information if in writing.
  • 3. Reason for cancellation, if in writing.

Upon receipt, we will issue a 100% refund of your subscription as well as a pro-rated refund of email credits you have on account.

B. Partial Refund

In order to receive a partial refund (50%), up to fifty-percent of the annual subscription, you must send us a refund/cancellation request within the first six (6) months of registering with Softmailer.com, and it must contain the same information listed in A 1-3 listed above. No refunds are issued for email credits or any other pre-paid services.

C. No Refund

No refunds are issued after the customer's six-month anniversary, or registration date.

III. Billing disputes


If at any time you believe there is an error or mistake in any calculation; debits, or credits on your account; or subscriptions paid; please open a Support Ticket in your account menu from the Softmailer.com platform. Include your username; date; and description of error. We will investigate and respond as soon as possible.

Other Disputes. The terms governing disputes related to: affiliates; business relationships; or interpretation of any Softmailer.com policies or agreements are governed by the Dispute Provisions located within our Terms of Use and Service Agreement.

IV. Governing law


Our Affiliate Agreement and Terms of Use shall be governed by and construed in accordance with the laws of Slovakia, and the European Union, excluding conflicts of law provisions and C.I.S.G. (U.N. Convention for the International Sale of Goods and Services). If there is any dispute regarding the terms of this Agreement, the laws of Slovakia will govern.

V. Contact


You can contact Softmailer.com at:

Softmailer.com
Email: support@softmailer.com
Effective Date: Oct. 05. 2017